API Support Analyst

Posted 25 June 2024
Salary Market related
LocationDublin
Discipline Software Engineering
Reference9788
ContactConor O'Sullivan

Job description

API Support Analyst

 

Based in Dublin, Ireland

 

Hybrid

 

 

About My Client

 

My client is actively seeking a Support Analyst to become a part of their experienced team. With a focus on developing cutting-edge booking and dispatch software designed specifically for the Transport tech sector, our client is committed to elevating the collective experience for call takers, controllers, drivers, and passengers alike. Operating on a fully cloud-based platform, their innovative technology empowers mobility and private hire operators to thrive in the dynamic landscape of modern mobility. The overarching goal is to cultivate synergy among transport companies, providing a foundation of security and resilience for the industry.

 

 

Responsibilities

 

  • Provide business support to the travel tech industry.
  • Utilize troubleshooting skills and technical knowledge.
  • Isolate, analyze, and resolve customer issues.
  • Support clients ranging from small businesses to large enterprises.
  • Provide technical and business assistance via phone, email, and ticket system.
  • Document cases and resolutions clearly in the CRM system, taking ownership of critical cases when required.

 

 

Qualifications

 

  • 2+ years of experience in a customer support environment.
  • Ability to understand and apply technical concepts.
  • Outstanding communication skills, including the ability to de-escalate stressful situations.
  • Proven troubleshooting skills.
  • Ability to establish good working relationships with customers and suppliers.
  • Flexibility to travel to other locations for short periods if required.

 

 

Join my client to work with an experienced team that is transforming the transport tech industry and leading change in mobility. If you're passionate about making a difference and eager to work in a fast-paced, dynamic environment, please apply.

Please note:

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.