Niall Gormley

Contact
for this job

Niall Gormley

Get in touch with me

+353 1 679 3182 niall.gormley@stelfox.com

Contact for this job

Niall Gormley

Get in touch with me

Application Support Engineer

Date added

11/09/2020

Type

Permanent

Location

Dublin South

Category

Technical Support

Reference

8883

I am looking to speak with an Application Support Engineer to join a high-quality Customer Support team in South Dublin. This market leading cyber-security companies’ main goal is to defend their customers and help them to grow their organisations safely. They provide financial crime and cyber-security solutions for global banks and insurance companies.

At the moment this role is fully remote with the view in the future to return to the office on a hybrid basis so ability to commute to South Dublin 1-2 days a week is essential.

The company have two roles available – 1 x Spanish/English bilingual and 1 x French or German/English bilingual.

Are you enthusiastic, inquisitive with a passion for problem solving? If so, get in touch with me to hear more!

In this role you will:

  • Investigate, diagnose and resolve all application related issues (L 3/L4).
  • Take ownership of all issues and push to a swift resolution within the SLA.
  • Bug fixes (Java/SQL/SAS macro) when
  • Work closely with customers to inform of progress, request information and manage expectations.
  • Participate in customer calls on P1 issues from a technical
  • Escalate any issues to team lead as required.

What you need:

  • Relevant IT/Technical degree plus 3 years’ experience in a related role – Software support/enterprise support environment.
  • Key tech skills needed: SQL scripting (write/create SQL statements), Unix or Linux OS experience and application servers (JBoss, WebSphere, WebLogic or similar).
  • Java coding experience would be a bonus but is not essential.
  • The ability to juggle conflicting priorities and demands, and deliver on time
  • Excellent analytical skills or previous experience in resolving challenging technical
  • The ability to work as part of a team and independently.
  • Excellent communication skills, both written and
  • Bi-lingual Spanish, French or German/English: written and verbal

Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

Apply now>