Alicia Bock Grava

Contact
for this job

Alicia Bock Grava

087 467 3585 [email protected]


Apply now>

Contact for this job

Alicia Bock Grava

Get in touch with me

Customer Support Engineer

Date added

09/06/2021

Type

Permanent

Location

London

Category

Technical Support

Reference

8906

Stelfox is excited to be exclusively partnering with Plexure, to support their new hires across Europe.

Plexure is one of the biggest, rapidly growing tech organisation operating with customer engagement solutions in the hospitality industry. Based in New Zealand and present in over 60 countries, their platform gathers live data fees from a vast range of sources, making a real-time decision to connect customers with brands, creating a personalized experience and optimizing transactions.

We are looking for a Customer Support Engineer to provide exceptional support to our customers, managing tickets and creating/updating internal documentation. You must be competent to manage incidents, perform service requests and actively contribute to our knowledge base.


The Role:

  • The support team is distributed across the UK, Japan and New Zealand, allowing 24/7 support to our customers.
  • The shift is from 12 pm to 8 pm (BST).
  • Working on weekends every 4 weeks.
  • You will also integrate with the Customer Account Team.


Your profile:

  • Ideally, you have a background in B2B support, SaaS products or integration systems.
  • You have excellent troubleshooting, problem-solving skills.
  • You are a self-starter, able to work autonomously.
  • We expect you to work with IT service management tools, basic SQL and Shell scripting, API integration, Cloud (AWS, Azure).
  • Last but not least: you take the customer experience to the next level.


Training will be provided for your first 2-3 months. During this period, we need you to attend a shared office space in London 3 times per week. After your training is complete, we will support a fully remote environment.

Please note that we cannot consider applicants who do not have the right to work in the UK.

 

Contact me for a confidential chat and for immediate consideration.

 

Please note: We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent. We look forward to working with you.

Apply now>