Danish Level 1 Technical Support
I’m looking for the perfect candidate to join a global IT services company based in Cork. We’re looking for a Danish Level 1 Technical Support Engineer to join their team. You’ll be part of a well established multilingual team committed to delivering first-class technical support in both English and Danish.
What’s in it for you?
- Great office location in Cork with great transport links
- Good company culture and environment (well established social club)
- Great place to progress your career
- Troubleshooting and problem-solving customer issues over phone and email, escalating when necessary
- Ability to handle large numbers of calls/ tickets while ensuring a high level of customer satisfaction
- Communicate with other departments to resolve user issues as per internal policy
What you need:
- Fluent Danish and English
- Previous Experience in Level 1 Technical Support / Customer Service an advantage
- Ability to deal with high volumes of calls and emails
- Excellent communication and time management skills