Deskside Support Engineer

Contact
for this job

Paul Hughes

Get in touch with me

0871247088 [email protected]

Contact for this job

Paul Hughes

Get in touch with me

Deskside Support Engineer

Date added

12/01/2021

Type

Contract

Location

Dublin City Centre

Category

Technical Support

Reference

8953

Salary

Contract Daily Rate

One of our Dublin based clients have multiple openings for Deskside support engineers for immediate contracts in Dublin City Center.

 Job Description

Provider of IT Managed Services and Systems Integration Services.

Our key priorities are:

  •         Improve Quality of Delivery to customers
  •         Invest in our workforce to further develop skills and talents
  •         Improve our productivity through LEAN and other initiatives
  •         Converge as fast as possible our production tooling and
  •         Processes
  •         Grow at least at market rate and sign new logos to further enhance our portfolio offering
  •         As a Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services). There is strong potential for career progression across Managed Services.
  •         Key Responsibilities of the Role
  •         Provide IT assistance and support to end users
  •         Troubleshoot and repair local hardware and software issues
  •         Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
  •         Setup of new IT equipment
  •         Maintain standard builds for our systems
  •         Provide phone and in person support
  •         Maintain accurate inventory and records of hardware and software assignments
  •         Administer solutions to meet customer needs
  •         Create and maintain technical and problem / resolution documentation
  •         May require standby after office hours / weekends

 

What you need:

Job Requirements;

Essential / Minimum Criteria

  •         2 + year experience working as a Desktop Support Engineer
  •         Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
  •         Good knowledge in Windows OS installation and troubleshooting
  •         Good knowledge in MS Office application and business application support
  •         Experience supporting Windows clients in a managed desktop environment
  •         Experienced in supporting printers
  •         Experienced in supporting mobile devices and mobile OS
  •         Excellent English
  •         ITIL knowledge
  •            Desirable Criteria
  •         Comptia A +
  •         OEM Certifications for support and maintenance of PCs, laptops
  •         ITIL Foundation V3
  •         Experience working on transitions.

Key Competencies

1) Conceptual Thinking

(Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.) 2) Flexibility

(Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.)

2) Creativity

(Taking innovative approaches to problem solving and devising inventive and creative solutions.)

3) Follow-up and Monitoring

(Checking progress against targets, reporting as necessary and taking action to resolve exceptions.)

Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

Apply now>