Lucas Della Libera

Contact
for this job

Lucas Della Libera

Get in touch with me

+353 1 634 8200 lucas@stelfox.com

Contact for this job

Lucas Della Libera

Get in touch with me

Dutch Level 1 Network Support Associate

Date added

07/11/2017

Type

Permanent

Location

Cork

Category

Tech Multilingual

Reference

6928

Salary

Negotiable

I am looking for technically minded professionals, fluent in English and Dutch who are positive, friendly and enjoy making customers smile! This role is a blend of customer interaction and technical problem solving, If you enjoy delivering quality support and value a satisfied customer support, please read on!

The Job:

  •  Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
  •  Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
  •  Displaying a high level of customer service during support to achieve high customer satisfaction scores.
  •  Adhere to escalation procedure in case of any escalations
  •  Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  •  Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  •  Exceed customer satisfaction, phone, productivity and other individual and team targets in NETGEAR’s recognised top support environment.

What you need:

  • Fluent Dutch and English, both Oral and Written.
  •  A good mix of both IT knowledge and customer service skills are essential.
  •  Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  •  Experience of supporting customers in a contact centre environment would be beneficial.
  •  Good understanding of PC hardware/software as well as the Windows operating system.
  •  Excellent communication skills.
  •  Proven time management skills and ability to work under time pressures.
  •  Fantastic team spirit and mentality with a focus on customer satisfaction.

What’s in it for you?

Great salary and benefits package on offer. Also the company provides comprehensive training & career progression.

Contact:

lucas@stelfox.com for further details on this opportunity.

Apply now>