Lucas Della Libera

Contact
for this job

Lucas Della Libera

Get in touch with me

+353 1 634 8200 lucas@stelfox.com

Contact for this job

Lucas Della Libera

Get in touch with me

Dutch Support Expert

Date added

10/10/2017

Type

Permanent

Location

Cork

Category

Tech Multilingual

Reference

6835

Salary

Negotiable

I’m currently looking for a Level 1 Support Expert for a global networking company that produces networking hardware for consumers, businesses, and service providers based in Cork. As a Support Expert, you will work closely with their external customers to resolve issues and change requests escalated through first level support.

The Job:

  • Handling customer calls, chats and emails utilizing independent thinking and troubleshooting to find a solution for the customer.
  • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
  • Displaying a high level of customer service during support to achieve high customer satisfaction scores.
  • Adhere to escalation procedure in case of any escalations
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets in the company recognized top support environment.

What’s in it for you?

  • A friendly and relaxed open plan working environment.
  • Clear career progression paths and opportunities.
  • Competitive salary and benefits.

 

What you need:

  • Fluent Dutch and English, both Oral and Written.
  •  A good mix of both IT knowledge and customer service skills are essential.
  •  Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  •  Experience of supporting customers in a contact centre environment would be beneficial.
  •  Good understanding of PC hardware/software as well as the Windows operating system.
  •  Excellent communication skills.
  •  Proven time management skills and ability to work under time pressures.
  •  Fantastic team spirit and mentality with a focus on customer satisfaction.

Great salary and benefits package on offer. Also the company provides comprehensive training & career progression.

Contact

lucas@stelfox.ie for further details on this opportunity.

Apply now>