Dutch Support Expert
I’m currently looking for a Level 1 Support Expert for a global networking company that produces networking hardware for consumers, businesses, and service providers based in Cork. As a Support Expert, you will work closely with their external customers to resolve issues and change requests escalated through first level support.
- Handling customer calls, chats and emails utilizing independent thinking and troubleshooting to find a solution for the customer.
- Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
- Displaying a high level of customer service during support to achieve high customer satisfaction scores.
- Adhere to escalation procedure in case of any escalations
- Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
- Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
- Exceed customer satisfaction, phone, productivity and other individual and team targets in the company recognized top support environment.
What’s in it for you?
- A friendly and relaxed open plan working environment.
- Clear career progression paths and opportunities.
- Competitive salary and benefits.
What you need:
- Fluent Dutch and English, both Oral and Written.
- A good mix of both IT knowledge and customer service skills are essential.
- Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
- Experience of supporting customers in a contact centre environment would be beneficial.
- Good understanding of PC hardware/software as well as the Windows operating system.
- Excellent communication skills.
- Proven time management skills and ability to work under time pressures.
- Fantastic team spirit and mentality with a focus on customer satisfaction.
Great salary and benefits package on offer. Also the company provides comprehensive training & career progression.
firstname.lastname@example.org for further details on this opportunity.