Jennifer  O’Sullivan

Contact
for this job

Jennifer O'Sullivan

Get in touch with me

+353 21 4273668  jennifer@stelfox.com

Contact for this job

Jennifer O'Sullivan

Get in touch with me

English Level 2 Technical Support Engineer

Date added

20/12/2017

Type

Permanent

Location

Cork

Reference

7065

Salary

Negotiable

A global IT services company based in Cork, are looking for an English Level 2 Technical Support Engineer. You’ll be part of a well-established team committed to delivering first-class technical support in English.

The Job:

  • Troubleshooting and problem-solving customer issues over phone and email, escalating when necessary
  • Ability to handle a large numbers of calls/ tickets while ensuring a high level of customer satisfaction
  • Communicate with other departments to resolve user issues as per internal policy

 

What’s in it for you?

  • Great office location in Cork with great transport links
  • Good company culture and environment (well established social club)
  • Great place to progress your career

 

What you need:

  • Fluent English
  • Previous Experience in Level 1 or 2 Technical Support
  • Experience or understanding of Networking (CCNA) a great advantage
  • Ability to deal with high volumes of calls and emails
  • Excellent communication and time management skills
Apply now>