Niall Gormley

Contact
for this job

Niall Gormley

Get in touch with me

+353 1 679 3182 [email protected]

Contact for this job

Niall Gormley

Get in touch with me

Escalation Engineer

Date added

26/08/2020

Type

Permanent

Location

Cork

Category

Technical Support

Reference

8850

Salary

DOE

Escalation Engineer

I am working with a leading global cyber-security company in Cork city who due to expansion are looking to add to their team in Cork. 

I am very keen to speak with a highly motivated Escalation Engineer with a view to joining this company’s very technically strong R&D team.

The ideal background of the successful candidate would be someone who has experience in software development and/or someone who has worked in a tier 3 support role who is keen to provide escalation/top level technical support. 

To be considered for this role you will need to be skilled in reading and writing code (C# or .Net) as well as experience with databases.

In this role you will:

• Analyse, diagnose, and debug highly complex technical issues.

• Take ownership of escalations and drive towards successful resolution.

• Respond quickly to changing priorities.

• Work closely with the software development team to deliver success.

• Create/implement fixes

 

What you need:

Skills & Experience required:

• At least 3 years of experience in coding – C#/.Net. (C# preferably). 

• Experience in using Microsoft SQL, T-SQL.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal skills.

• A team player who is reliable and proactive. 

For more details on this role, please email me at: [email protected] or call 016793182 for a confidential chat!

Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

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