Niall Gormley

Contact
for this job

Niall Gormley

Get in touch with me

+353 1 679 3182 [email protected]

Contact for this job

Niall Gormley

Get in touch with me

Field Service Engineer

Date added

14/10/2020

Type

Permanent

Location

Dublin

Category

Technical Support

Reference

1410

I am working with a managed service provider based in Dublin who are looking to add to their support team with a Field Service Engineer. Reporting to the Service Desk Team Lead, the successful candidate will be responsible for visiting clients as and when needed to manage day to day support issues, preventative maintenance and desktop/laptop setup. Please note to be considered for this position you must have a full clean driver’s licence. This role is perfect for someone with strong experience working within a Service Desk environment with a solid understanding of Microsoft and Virtual Platforms. Fantastic salary on offer, please get in touch for more details!

Key Duties of the role:

  • Identify and resolve to software/hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Provide support to clients via different channels including phone, email or chat, until the issue is resolved.
  • Escalate any unresolved issues to the appropriate internal teams.
  • Use all resources at your disposal to provide accurate technical solutions.
  • Prioritize and manage several open issues at the one time
  • Make follow up calls with clients to ensure their systems are fully functional after troubleshooting.
  • Document technical knowledge in notes and manuals.
  • Maintain excellent professional relationships with clients
  • Provide step-by-step technical help, both written and verbal.

What you need:

  • Excellent written and verbal communication skills
  • At least 2+ years technical experience in an IT Service Desk environment
  • Track record in support methodologies (ITIL).
  • Problem solving skills and the ability to manage and deliver under pressure.
  • An in-depth knowledge of the full Microsoft platform including Microsoft Office 365.
  • Strong knowledge of supporting Virtual Desktop environments (VMware Horizon).
  • Microsoft Active Directory, Group Policy & Exchange administration
  • Knowledge and understanding of Networking.
  • Windows Server experience.
  • Experience supporting/configuring Firewalls (SonicWall, Fortinet, Watchguard etc.)
  • A working knowledge of VMware ESXi & vSphere from 4.0 to 6.5
  • Working knowledge of Hyper-V.

Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

Apply now>