Ciara  Heffernan

for this job

Ciara Heffernan

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+353 1 634 8200

Contact for this job

Ciara Heffernan

Get in touch with me

IT Change Manager

Date added





Dublin City Centre, Dublin North


Senior Appointments & PMO





New position available for an IT Change Manager. This is a new opportunity with a Leading eCommerce company based in North Dublin and reports into their Service Delivery Manager.

My Client are embarking on a greenfield project where they are building a change management framework from scratch and need an experienced manager to help run this project.


What you will do:

  • Create and execute change management processes, policies and procedures.
  • Ensuring change management processes are adhered to.
  • Promote Change Management processes and IT Service Management processes within the business.
  • Act in a Leadership capacity to driving decisions and level of participation in the impact assessment of proposed changes.
  • Responsible for defining and implementing a maintenance window to establish business needs by liaising with all stakeholders.
  • Responsible for attaining approval from senior management
  • Responsible for defining and agreeing on change management key performance indicators.



What you need:

  • 3 years’ experience working as a Process Manager
  • Experience working with in house delivery and in house technology teams
  • ITIL foundation essential
  • Strong understanding of the Change Management process, policies and standards with proven experience of supporting the process
  • Strong understanding of the ITIL framework and different processes like Release Management, Problem Management and Incident Management.
  • Solid understanding of the Project Management framework like PMP or agile methodologies

This is a great opportunity to be a part of a greenfield project. Send your CV now for more details

Apply now>