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IT Engineer

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Job Titile: IT Engineer (11 month Fixed term contract)

Overview: A company in Ireland is seeking an IT Super User admin to join their Mitchelstown Head Office team. The responsibilities for this position encompass a wide range of IT tasks, including network device management, server maintenance, and troubleshooting. The IT Engineer will also be responsible for end-user hardware support, security and permissions, as well as coordination and feedback.

Server and Network Hardware:

  1. Network Device Management: Replace or install network devices based on guidance from the IT department.
  2. Reboot Network Devices: Perform reboots of network devices as required.
  3. Server Maintenance: Ensure servers are properly rebooted after software updates.
  4. Hardware Handling: Receive and store hardware on-site prior to IT department or contractor use.
  5. UPS and Air Conditioning: Serve as the contact point for IT department regarding UPS and air conditioning equipment.
  6. Device Status Monitoring: Regularly check and report on the status of server and network device lights.
  7. Photo Documentation: Capture and provide photos of hardware when requested.

End User Hardware:

  1. Hardware Procurement: Purchase IT hardware through approved channels.
  2. Photocopier Setup: Install and configure photocopiers.
  3. Workstation/Laptop Configuration: Set up workstations and laptops.
  4. Desk Hardware Installation: Install IT hardware on desks and manage cabling.
  5. Device Inventory Management: Maintain an inventory of IT devices.
  6. Printer Setup: Configure printer sharing and shortcuts.
  7. Video Conferencing: Set up and troubleshoot video conference setups.
  8. License Compliance: Ensure compliance with software licenses on standalone PCs.

Phone Systems (On-Premises or Cloud):

  1. Phone System Administration: Manage phone systems and configure features.
  2. User Account Handling: Administer user accounts for the phone system.
  3. Connections and Patching: Manage connections and patching for phone systems.

Mobile Phone Systems:

  1. Mobile Device Management: Order and organize mobile phones, including new devices and repairs.
  2. Device Enrollment: Re-enroll devices for mobile device management.
  3. Basic Troubleshooting: Assist with basic troubleshooting and PIN-related tasks.
  4. Wi-Fi Configuration: Provide Wi-Fi settings and configurations.
  5. ALMEX Device Support: Configure and distribute ALMEX devices.


  1. Fault Diagnosis: Collect fault information from end-users, both initial information and as requested by the IT department.
  2. ServiceNow Ticketing: Create and escalate ServiceNow tickets based on gathered information.
  3. Advanced Troubleshooting: Apply advanced IT knowledge to troubleshoot various components in problematic devices, such as network issues, workstation setup, power provisioning, and Wi-Fi problems.


  1. Downtime Scheduling: Coordinate and schedule service downtime under IT department guidance.
  2. Maintenance Team Coordination: Coordinate with maintenance teams for tasks requiring specific access.
  3. Contractor Interaction: Serve as the onsite contact for IT contractors.
  4. Access and Permissions: Issue permissions, passes, keys, and access tokens as needed.
  5. Logistics Management: Arrange accommodations, transportation, and facilitate communications for requests and bulletins.
  6. Power-related Issues: Act as the contact point for power-related issues involving IT and maintenance.
  7. Policy Advisory: Provide guidance to users regarding IT policies.

Security and Permissions:

  1. User and Mailbox Setup: Set up new user accounts and mailboxes.
  2. Permission Management: Manage user permissions using administrative tools.
  3. Permission Auditing: Regularly audit and verify permissions granted within administrative systems.
  4. Password Management: Handle password reset requests.
  5. Mailbox Access: Grant access to specific mailboxes.

Please note:

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

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Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

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