Job description
Role - IT Manager (Hands-on)
Company type - Small Irish Managed Service Provider located in Dublin, provide Microsoft IT, Infrastructure & Security services to SME businesses.
Location - 3 days onsite in Dublin, 2 days onsite in Athlone
Reports into - Managing Director
Team Size - Locally a team of 6 with an offshore Helpdesk/Service Desk team of 10 people
Role overview:
We are seeking an experienced IT Manager to act as an embedded technology leader for our clients. The successful candidate will serve as the client's outsourced IT Manager, providing strategic guidance, overseeing day-to-day technology operations and acting as the primary point of contact for all IT-related matters.
The role combines leadership, technical oversight and relationship management while working closely with internal delivery teams and client stakeholders.
Key Responsibilities
Client Leadership
- Act as the dedicated IT Manager for assigned client accounts
- Build strong relationships with client leadership teams and department managers
- Attend client management and operational meetings
- Understand business objectives and align technology accordingly
- Provide trusted technology advice and recommendations
IT Strategy & Planning
- Develop client technology roadmaps
- Recommend infrastructure improvements and digital transformation initiatives
- Identify risks and opportunities
- Prepare IT budgets and forecasting
- Support business continuity and disaster recovery planning
Service Delivery Oversight
- Coordinate support teams and technical resources both on site and remote resources
- Monitor SLAs and service performance
- Escalate and manage critical incidents
- Review ticket trends and recurring issues
- Ensure proactive maintenance activities are completed
Infrastructure & Cloud Management
- Oversee:
- Microsoft 365 environments
- Azure infrastructure
- Entra ID
- Endpoint management
- Networks and firewalls
- Backup platforms
- Cloud services
- Coordinate migrations and infrastructure projects
Security & Compliance
- Maintain cybersecurity best practices
- Support compliance initiatives including:
- ISO 27001
- GDPR
- Lead security reviews and risk assessments
- Coordinate incident response activities
Team & Vendor Management
- Coordinate internal and outsourced technical teams
- Manage third-party suppliers and vendors
- Review supplier performance and contracts
- Support offshore and remote technical resources where required
Essential Experience
Technical Experience
- 7+ years of IT experience
- Previous management or team leadership experience
- Strong knowledge of:
- Microsoft 365
- Azure
- Intune
- Entra ID
- Networking
- Cybersecurity
- Backup and disaster recovery
Client Management Experience
- Experience managing client relationships
- Strong stakeholder management skills
- Comfortable presenting to senior management teams
- Experience managing multiple priorities and projects
Soft Skills
- Excellent communication skills
- Commercial awareness
- Problem-solving mindset
- Ability to work independently
- Strong organisational skills
Desirable Qualifications
- Microsoft certifications
- ITIL certification
- ISO 27001 knowledge
- Security certifications
- Project management certification
If this sounds like you, then feel free to apply for immediate consideration.
Note - given that there is a requirement to split time between Athlone and Dublin, candidate will need to be comfortable traveling between both locations.
Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.
Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/
Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.
We look forward to working with you.
