Lucas Della Libera

Contact
for this job

Lucas Della Libera

Get in touch with me

+353 1 634 8200 lucas@stelfox.com

Contact for this job

Lucas Della Libera

Get in touch with me

Photography Support Professional – Finnish

Date added

04/01/2018

Type

Permanent

Location

Dublin North

Category

Tech Multilingual

Reference

7081

Salary

Negotiable

I am currently seeking for Finnish speakers, fluent in English, to provide first class customer support to consumers of one of the world’s most recognised brands in digital photography products.

The Job:

As a Support Agent, you will handle customer inquiries in a friendly, upbeat manner whilst attempting to resolve inbound customer queries. You’ll have access to a variety of resources, training and support in order to further develop problem-solving skills necessary to deliver the highest level of customer service. As well as receiving on-going training, you will have access to a wide variety of Photography products to use for testing and personal photography.

Role & Responsibilities:

  • Provide first class support to customers, via Phone, Email and Live Chat
  • Be part of a Support team within a Call Centre
  • Achieve Company goals, such as Customer Satisfaction and Quality scores
  • Help the team achieve overall targets
  • Document customer interactions with accurate call logging

 

What you need:

  • Fluent in Finnish (and a second language, eg. English or Swedish/Norwegian)
  • Passionate about delivering great customer service, you want to solve customer problems
  • A knowledge/understanding of Photography would be an advantage but not necessary
  • A basic level of computer operating systems
  • Be able to work in a flexible manner within a changing, goal-orientated environment
  • Be a good team player, excited about working in a young, multi-lingual environment
  • Ability to work independently and in a team environment when necessary
  • Have good time management skills

What’s in it for you?

  • Monday – Friday working patterns. No night shift or weekends required
  • 20 days annual holiday + 9 statutory days entitlement
  • Staff Subsidised Canteen
  • Free Parking
  • Games Room / Breakout area
  • Pay for Performance bonus program
  • Access to a wide variety of Photography products, which can be borrowed for personal use
  • Access to additional Company benefits after passing Probation period of 6 months
  • Discounts with various high street brands
Apply now>