Garry  Barcoe

Contact
for this job

Garry Barcoe

Get in touch with me

+353 1 679 3182 garry@stelfox.com

Contact for this job

Garry Barcoe

Get in touch with me

Service Delivery Coordinator

Date added

12/09/2017

Type

Permanent

Location

Dublin South

Category

Infrastructure & Cloud

Reference

6732

Salary

Negotiable DOE

A leading retailer, with operations in the UK and Ireland, is seeking a Service Delivery Coordinator. This is an exciting opportunity to join a rapidly expanding organisation at its Dublin head office. Currently all IT Services are provided out of the Dublin Head Office and the successful candidate will be a member of this team.

The IT Service Delivery Coordinator assists the Service Delivery Manager as a key link between IT and the Business. The role will give a huge amount of experience quickly, allowing you to develop transferable skills and learn more about new technologies.

You will assist in overseeing a number of key functions within the IT department that enable the delivery of a high quality service to the business, and to ensure Service Support and Service Delivery processes are in place to meet business needs.

The IT Service Delivery Coordinator will work with multiple partners (internal and external) to ensure solutions & services are fit for purpose and act as lead on a number of upgrades, implementations and projects.

This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and assist in driving the IT team to achieve those expectations to a high standard.

The role of IT Service Delivery Coordinator involves a great deal of multitasking.

The Job:

  • Work pro-actively and efficiently in a collaborative team environment.
  • Assist in the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • Assist in the implementation of a number of key business-driven projects
  • Assist in driving internal and third party service review meetings covering performance, service improvements, quality and processes
  • Ensuring adherence to critical SLAs at all times
  • Training users on all aspects of software and services
  • Conduct or participate in service reviews
  • Other duties as assigned
  • Documentation and creations of SOPs.

This position requires strong problem solving skills. This person should be detail oriented and have strong customer service skills.

 

What you need:

 

  • 2+ years’ experience in an enterprise level support environment.
  • ITIL knowledge and experience a distinct advantage
  • Office 365 experience advantageous
  • A passion for Service Improvement and a knowledge of the SDLC advantageous
  • Excellent sense of urgency and timeliness of client needs
  • Ability to effectively work directly with Service Delivery, Infrastructure, Operations, Marketing, Distribution, Developments and other internal and external resources on a technical level to provide service functions to our internal and external customers.
  • Background in a wide variety of technical disciplines advantageous but not essential
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users expectations
  • Excellent organisational skills
Apply now>