Peter  Young

Contact
for this job

Peter Young

Get in touch with me

+353 1 634 8200 [email protected]

Contact for this job

Peter Young

Get in touch with me

Software Escalation/ Software Reliability Engineer – Cloud Database Solutions

Date added

29/07/2020

Type

Permanent

Location

Dublin City Centre

Category

Infrastructure & Cloud, Software Development, Technical Support

Reference

8739

Salary

Negotiable

Stelfox has partnered with a global technology provider of web-scale distributed database solutions. 

They now have an immediate requirement for a Software Escalation/ Software Reliability Engineer to join their support team and play a key role in resolving their customers most complex technical issues ( customers are Developers, DevOps Engineers, System Administrators, etc.)

Here you will be responsible for analysing and diagnosing highly complex customer issues and resolving technical challenges in a timely manner, maintaining subject matter expertise on relevant technologies, products and services. 

The successful candidate will have a combination of coding skills as well as system & automation skills across Linux servers, Automation / DevOps, network protocols in order to provide support to a product that is highly available, highly performant when running requests and responses.

 

What you need:

 

  • A degree in computer science or equivalent.
  • A software or system engineering background operating in a complex support environment.
  • 2-5 years of commercial experience in either a Software engineering, Escalation engineering, SRE or Developer Support role
  • Strong customer focus and appetite to solve complex technical problems for your customers either during or after deployments.
  • Strong coding experience in either C++, Python, Java, Go or others
  • Strong Linux OS experience (troubleshooting, config, automation)
  • Experience working with Automation or CI/CD tooling is an advantage (Docker, Kubernetes, Openshift, etc)
  • Experience working with Cloud services like AWS, Azure, GCP, Openstack.
  • Passion for technology and appetite to learn new technical areas.

This role offers future career development into other streams such as QA, Engineering, Consulting, Presales, etc. 

Please note:

 

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

 

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

 

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

 

We look forward to working with you.

Please note:
We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.

Apply now>