Swedish Technical Support Associate
I am looking for technically minded professionals, fluent in English and Swedish who are positive, friendly and enjoy making customers smile! This role is a blend of customer interaction and technical problem solving, If you enjoy delivering quality support and value a satisfied customer support, please read on!
- Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
- eliver timely, accurate customer support with a high degree of customer service satisfaction
- Document customer interactions with accurate call logging
- Deliver technical assistance based on instruction and pre-established guidelines
- Deliver individual performance based on metrics and related targets
- Be a central part of identifying improvement opportunities
- Successfully complete training activities to maintain technical and product knowledge
- Participate in coaching and demonstrate commitment to personal improvement
- Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks
What you need:
- Written and oral fluency in English and Swedish
- Excellent communication skills: verbal, written, listening, probing & reading
- Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
- Ability to employ patience and self-control in handling irate customers
- Ability to follow proper procedures and work within established guidelines
- Analytical problem solving skills; linear and logical troubleshooting skills
- Ability to set expectations and deliver information in a positive way
- Adapts well to changing circumstances, direction, and strategy
- Keen to develop, with an ability to learn quickly and adapt in a high change environment
- Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
- Be able to work as part of a strong and collaborative team
What’s in it for you?
Great salary and benefits package on offer. Also the company provides comprehensive training & career progression.
firstname.lastname@example.org for further details on this opportunity.