Lucas Della Libera

Contact
for this job

Lucas Della Libera

Get in touch with me

+353 1 634 8200 lucas@stelfox.com

Contact for this job

Lucas Della Libera

Get in touch with me

Swedish Technical Support Associate

Date added

07/11/2017

Type

Permanent

Location

Dublin North

Category

Tech Multilingual

Reference

6913

Salary

Negotiable

I am looking for technically minded professionals, fluent in English and Swedish who are positive, friendly and enjoy making customers smile! This role is a blend of customer interaction and technical problem solving, If you enjoy delivering quality support and value a satisfied customer support, please read on!

The Job:

  • Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
  • eliver timely, accurate customer support with a high degree of customer service satisfaction
  • Document customer interactions with accurate call logging
  • Deliver technical assistance based on instruction and pre-established guidelines
  • Deliver individual performance based on metrics and related targets
  • Be a central part of identifying improvement opportunities
  • Successfully complete training activities to maintain technical and product knowledge
  • Participate in coaching and demonstrate commitment to personal improvement
  • Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks

 

What you need:

  • Written and oral fluency in English and Swedish
  • Excellent communication skills: verbal, written, listening, probing & reading
  • Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
  • Ability to employ patience and self-control in handling irate customers
  • Ability to follow proper procedures and work within established guidelines
  • Analytical problem solving skills; linear and logical troubleshooting skills
  • Ability to set expectations and deliver information in a positive way
  • Adapts well to changing circumstances, direction, and strategy
  • Keen to develop, with an ability to learn quickly and adapt in a high change environment
  • Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
  • Be able to work as part of a strong and collaborative team

What’s in it for you?

Great salary and benefits package on offer. Also the company provides comprehensive training & career progression.

Contact:

lucas@stelfox.com for further details on this opportunity.

Apply now>