Technical Support Engineer

Posted 12 May 2025
Salary Market related
LocationCounty Cork
Discipline Cybersecurity, Systems & Infrastructure
Reference9907

Job description

Technical Support Engineer

Cork City

Hybrid

 

My Client leads the charge in cyber security, offering businesses the tools they need to protect their most critical assets. Specializing in advanced threat detection, risk management, and data protection, they empower organizations to stay ahead of cybercriminals and ensure the safety of sensitive information. With a focus on real-time insights and seamless compliance, this company's innovative solutions transform how businesses safeguard their networks and maintain robust security across their operations.

 

Responsibilities:

 

  • Work with technical infrastructures to install/configure Exchange and Active Directory; troubleshoot Exchange server; building out Windows Server in new environments; setting up/configuring new domains.
  • Conduct remote sessions to assist customers with troubleshooting and configuration of their internal technical environment.
  • Ability to communicate in a high-level technical setting with enterprise-level organizations.
  • May be required to run/write Linux scripts; ability to set up multiple command lines.
  • Responsible for communicating/explaining technical issues with well-versed technical individuals.

 

What you need:

 

  • 3+ years' experience as a system administrator/technical support representative; or equivalent combination of education and experience.
  • Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
  • Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management.
  • Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS).
  • Experience in troubleshooting network-related issues in a SaaS environment
  • Information Technology or equivalent from four-year college or technical school bachelor's degree (B. A.) in Computer Science is favoured but not essential
  • Knowledge in Microsoft environments (Active Directory, Exchange, Windows servers), Networking (TCP/IP, routing, firewalls); databases (MSSQL preferred); web servers and applications; storage devices (NetApp, EMC)

Please note:

We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions.

Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: https://www.stelfox.com/privacy-policy-gdpr/

Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent.

We look forward to working with you.